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Humanitarian enablement

Hope Kindness Afghanistan — from scattered links to a trusted donor hub

The organisation’s updates, receipts, and donation options lived across apps and ad-hoc posts. We designed and built a clean site that centralises projects, streamlines donations, and makes transparency effortless.

Client
Hope Kindness Afghanistan (HKAO)
Industry
Non-profit / Humanitarian aid

Focus areas

UX writing · Donation flow design · Lightweight CMS · WhatsApp handoff · Receipts & gallery · Performance & analytics

Impact

Clear project pages, one-tap donation options (PayPal/Venmo/GoFundMe/Zelle/WU/MG), and a simple receipt workflow that’s easy for volunteers to run and donors to trust.

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  • 01

    Foundation

    Defined a content model covering projects, updates, and impact stats, and shipped a mobile-first UI with fast read paths from "What is this?" to "How do I help?"

  • 02

    Donations

    Built a friction-light flow with preset amounts, project tagging in payment notes, and automatic WhatsApp handoff for confirmations.

  • 03

    Transparency

    Added update galleries, before/after receipts, and lightweight counters the team can maintain without touching code.

  • 04

    Operations

    Set up volunteer roles, uptime/error monitoring, privacy-friendly analytics, and baseline SEO and security hardening.

Retail modernisation

Gold Collective — from spreadsheets to a unified inventory brain

Eleven physical stores were managing stock in individual spreadsheets. We rolled out a centralised inventory system, linked POS devices, and gave leadership real-time profitability views.

Client
Gold Collective
Industry
Retail

Focus areas

Systems integration · Store enablement · Inventory modelling · Reporting

Impact

Shrinkage dropped by 28% and weekly restock planning went from a full day to 90 minutes.

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  • 01

    Rollout

    Migrated 18k SKU records with automated sanity checks and bilingual training materials.

  • 02

    Store ops

    Introduced handheld cycle counts, automated reorder triggers, and store-level profitability views.

  • 03

    Leadership

    Delivered a live executive dashboard covering velocity, margin, and supplier performance.

  • 04

    Support

    Standing 48-hour SLA for enhancements plus proactive uptime and error monitoring.

More projects to be added soon.

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